We understand that mistakes can happen, including submitting the wrong resume or cover letter with a job application. Fortunately, JobzMall provides a grace period for making changes to your application.
Please Note: You have a 12-hour window after your application is submitted to make any changes, including updating your resume or cover letter.
Here's how you can make changes to your resume or cover letter within this time frame:
Sign in to your JobzMall account. You must be signed in to access your application details.
Navigate to the 'Applications' section. Usually, you can find this in the dashboard or under 'My Profile'.
Locate the job application you wish to modify. Applications are typically listed in chronological order.
Click on the 'Attachments' option. This should be available next to the application details. If 12 hours have not passed since submission, the 'Edit' option should be visible and accessible.
Update your resume or cover letter. You can upload a new file to replace the existing one.
Confirm your changes. After updating your resume or cover letter, make sure to save the changes before exiting the page.
After the 12-hour window, you won't be able to edit your application. If you need to change your resume or cover letter after this time, we recommend withdrawing your application and reapplying with the correct documents.
Here's how to withdraw and reapply:
Withdraw the application. In the 'Applications' section, locate the specific application and click the 'Withdraw' button. Confirm your decision in the pop-up window.
Reapply to the job. Go back to the job listing and click on the 'Apply' button again.
Upload the correct documents. Make sure to attach the right resume and cover letter this time.
Submit the application. Review all the details and submit your application once more.
Please remember to double-check your documents before resubmitting to avoid repeating the process.
For further assistance, feel free to reach out to our customer service team or explore other topics in our Help Center.