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Troubleshooting video recording issues on JobzMall
Troubleshooting video recording issues on JobzMall

Steps to resolve common video and audio problems like black screen or no audio

Logan Lehman avatar
Written by Logan Lehman
Updated over a week ago

If you're experiencing issues with video recording on JobzMall, such as a black screen or no audio, follow these troubleshooting steps:

  1. Check hardware connections:

    • Ensure your camera and microphone are properly connected to your device.

    • Try unplugging and reconnecting your devices if necessary.

  2. Verify software settings:

    • Check if your camera and microphone are enabled in your device settings.

    • Ensure no other applications are currently using your camera or microphone.

  3. Browser permissions:

    • When prompted by your browser, make sure to allow all permissions for JobzMall.

    • This includes allowing access to your camera and microphone.

  4. Browser settings:

    • Go to your browser settings and ensure JobzMall has the necessary permissions.

    • You may need to refresh the page after changing these settings.

  5. Try a different browser:

    • If issues persist, try using a different web browser.

  6. Update your browser and drivers:

    • Ensure your web browser is up to date.

    • Check for any available updates for your camera and audio drivers.

If you've tried these steps and are still experiencing issues, please contact our support team for further assistance. We're here to help ensure you can successfully record your video on JobzMall.

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