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Trust & safetyUpdated Oct 16, 2026 · 2 min read

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Account help is chat or email. Include the address on the account so we can find it.

For help with your account, an application on JobzMall, or JobzAI, talk to us from the app or email [email protected]. Include the email on the account so we can find it. Support can look into sign-in, billing, the resume builder, Auto Apply, mock interviews, and the Pass.

If the product is down for everyone, the status chip in the footer points at the status page. Check it for a known incident and the latest update. If your problem is different, or it continues after the incident is marked recovered, write to us with what you see.

Support answers for JobzMall and JobzAI. We do not contact an employer on your behalf or forward an application. A hiring decision at another company is answered by that employer.