TroubleshootingUpdated Oct 16, 2026 · 2 min read
File uploads
A resume must be a DOC, DOCX, or PDF. A profile photo is an image, set from the profile.
A resume upload accepts DOC, DOCX, and PDF. Export one of those from the editor you wrote it in. A file that is still open, a scan made of photos, or a different format is a frequent reason the upload stops.
- Use DOC, DOCX, or PDF for the resume.
- For a profile photo, open your profile, hover the image, and use the camera icon. The file needs to be an image.
- If an upload fails, retry once.
If a DOC, DOCX, or PDF is still rejected, write to [email protected] with the file type and the error message you see. Do not attach identity documents. We can look at the rejection from there.