Cancel an employer subscription
An administrator ends it from Billing & Subscription in JobzMall Hire. Paid access continues through the current period.
This guide is for an employer plan on JobzMall Hire. A JobzAI pass is a separate one-time purchase, covered in Pass, credits, and refunds. Deleting a personal account is a different action, covered in Delete your account, and it is not how an employer subscription is cancelled.
Where to manage it
Open the organization in JobzMall Hire, then Settings, then Billing & Subscription. That screen shows the plan name, the renewal or access date, invoices, and cancellation.
Who can cancel
The cancellation is accepted for a store administrator, the role that can update billing. A manager or member without that billing access cannot complete it.
When it takes effect
On the current plan, choose Cancel subscription. For a plan billed by card, cancellation is scheduled for the end of the current billing period. The screen shows that date as Access until, and the plan stays available until then. Before that date, the same screen can resume the subscription.
A plan with no card subscription ends when it is cancelled, rather than at the end of a billing period.
Jobs and applicants
Cancellation does not delete the organization. When the paid period ends, Billing treats the organization as Access. Access includes the company profile. Posting jobs and reviewing applicants are included on Hire Full Access, Hire Max, and Enterprise, not on Access. The plan names and fees are in Plans and pricing.
Invoices and a charge
On the same Billing & Subscription screen, View Invoices opens the billing portal for invoices, receipts, and the card on the account. A question about a charge can be sent to [email protected] from an address on the account.